Responsibilities:
Monitor Incident ticket queue, assign appropriately and drive tickets to closure
Trialing and analyzing application, data and upstream/downstream integration issues
Drive issues to closure either thru code/data modification.
Engage with business stakeholders throughout the ticket life cycle
Monitor Alert notifications and System logs and take appropriate action
Provide application admin activities and contribute to knowledge base
Flexible to work in shifts
Proven ability to transfer knowledge and stay aware of current trends and technical advancements
Ability and willingness to learn regarding the applications and their ecosystem
Time management skills are a must; as well as the ability to be flexible and creative
Qualifications:
Bachelor or Master Degree in Computer Science/Engineering or equivalent
Total of 0 - 3 years’ experience in Oracle & Java Applications
Strong technical knowledge in Oracle applications,Like SQL and PL-SQL is must.
Experience in Core Java,ATG and WebSphere is must and any domain knowledge in Licencing is good to have
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
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Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.
