Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Customer Care Executives and the Society to Rise™. We are a USD 2.7 billion company with 84,000 professionals across 49 countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value. We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and vacation ownership.
Job Description
- Ensuring high quality services, resulting in guest delight by extensive interaction with guests and quick resolution of problems.
- Solicit guest inquiries.
- Coordinating with team members to ensure smooth functioning of operations and a comfortable stay for the guest.
- Ensuring highlighted issues are resolved.
- Ensuring compliance with predefined standards of customer service by the organization to achieve high customer satisfaction levels.
- Capture guest feedback and profile the customer.
Desired Profile
- Good Verbal and written communication skills in both English, Hindi and Marathi.
- Any Graduate(Except B.E/ B.Tech).
- Willingness to provide outstanding customer service, go out of the way to ensure great customer experience and should be able to empathize with the customer.
- Ability to handle customer escalations and share prompt resolutions through interactions with internal as well as external teams.
- Ability to analyze and influence customer behavior through telephonic conversations.
Venue Details
Sharda Center,
Karve Road, Nal stop,
Ground floor, Pune
Karve Road, Nal stop,
Ground floor, Pune
