Company Profile
When you choose Tata Consultancy Services (TCS) as your IT services, consulting and business solutions partner, you will discover what so many global enterprises have already discovered—the power of certainty. We are a leader in the global marketplace and among the top 10 technology firms in the world. Our continued rapid growth is a testament to the certainty our clients experience every day. Building on more than 40 years of experience, we add real value to global organizations through domain expertise plus solutions with proven success in the field and world-class service. It’s how we keep you moving forward.
Job Responsibilities
- To answer customer queries and manage customer expectations through interactions via Web Chat and Emails.
- To provide effective customer service such as handling complicated customer queries, issues, complaints, and questions.
- To maintain high standards of customer relations by maintaining achieving and maintaining superior Quality standards.
- To manage all daily tasks and duties related to the process with strict compliance to guidelines.
- To keep abreast with constant changes in regulations and developments within the industry to help customers most effectively and avoid repeat contacts.
Skills
- Excellent written and verbal communication skills.
- Must be Customer Centric.
- Experience : 1 - 4 Years
- Must have an analytical bent of mind.
- Excellent knowledge of basic computer skills.
- Ability to take on stretch assignments and deliver under pressure.
- Must be patient motivated towards work.
- Willing to work on rotational shifts, weekly offs and exigencies arising out of business requirements.
Mandatory Documents
- Please carry any GOVT original ID (voters ID/ PAN CARD/ driving license) for your identity purpose.
Venue Details
Tata Consultancy Services,
9th Floor, Tower A1,
Unitech Infospace Gate 1,
New Town, Rajarhat, Kolkata
9th Floor, Tower A1,
Unitech Infospace Gate 1,
New Town, Rajarhat, Kolkata